Lehi, Utah-based Slingshot, a 24/7 home services sales and contact center, and Voice for Pest, an industry phone system provider based in Edison, N.J., have partnered to offer pest management professionals (PMPs) integrated voice and data solutions.
With phone communications accounting for between 70 percent to 90 percent of pest sales and customer transactions, a news release reports, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs can manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.
Voice for Pest CEO Tom Welsh said in the news release that he is confident the integration will enable PMPs to improve response times: “Many companies are finding they need their phone systems to be more flexible, especially given today’s environment. By combining Voice for Pest calls and voicemails within the Slingshot platform, providers can respond to customer requests quickly. Ultimately, it’s a game-changer for our customers, considering their call volume and the potential value of their call data.”
“We want to make it easier for pest control companies to scale operations while consistently providing excellent service to their customers,” Slingshot CEO Taylor Olson said in the news release. “One major benefit of the integration is giving clients enhanced omni-channel communication abilities with a leader in phone services.”
Founded in 2014, Slingshot’s mission is to help businesses elevate their brands, expand their customer bases, and instantly engage with current and potential customers 24 hours a day. Voice for Pest is a brand of Affiliated Technology Solutions (ATS) that sprang up thanks to a rapid expansion into the pest control industry. ATS has been delivering voice and data solutions to businesses since 1993, and is part of a larger organization providing engineering and technical services for more than 30 years.